Refund / Return Policy
Thank you for choosing [GirlYogaMall] (hereinafter referred to as “we”). To ensure a transparent shopping experience, please read this policy carefully before placing an order. We currently do not support returns, exchanges or refunds, except in the following circumstances:
- Scope of application
Customized products (such as personalized embroidery, special size customization, etc.).
Final clearance/special offer items (clearly marked “Non-returnable and non-exchangeable” on the page).
Hygiene related products (such as yoga bras, socks and other close-fitting clothes).
- Handling of exceptional cases
If the goods you receive have any of the following problems, please contact customer service (contact@girlyogamall.com) within 48 hours after signing and provide evidence (photo/video) and we will negotiate a solution for you:
✅ Serious quality problems (such as unwinding, breakage, obvious workmanship defect).
✅ sent the wrong product (which is completely inconsistent with the description in the order).
- User Responsibility
Inspection obligation: Please inspect the goods on the spot when signing for them. For problematic items, the Courier must be present to witness and sign for confirmation.
Save the voucher: Orders without a complete unboxing video or problem proof will not be accepted.
- Other notes
The exception clause of this policy does not apply due to the customer’s subjective reasons (such as incorrect size selection, dislike of color, etc.).
International orders may be affected by customs taxes and fees. Please bear the relevant risks by yourself.
- Contact information
If you have any questions, please contact us through the following methods:
📧 Email: contact@girlyogamall.com
⏰ Customer service hours: Monday through Friday 9:00-18:00 (UTC+8)
