Shipping policy
Thank you for choosing [GirlYogaMall]! To ensure that you clearly understand the order delivery process, please read the following policies carefully.
- Place of shipment and delivery time
π Country of Shipment: All orders will be shipped from the Bulgarian warehouse
β³ Preparation and shipment will be completed within 15-30 working days after order placement (excluding weekends and Bulgarian public holidays).
π Shipping time: International shipping usually takes 7-20 working days (depending on customs efficiency at destination)
- Logistics tracking and notification
After shipment, you will receive an email with logistics tracking number (email: contact@girlyogamall.com), which can be checked through the following channels:
πΉ Bulgarian Post official website
πΉ Third-party logistics platforms (such as 17Track, AfterShip)
If you do not receive a notification within 15 days after shipment, please check your spam folder or contact customer service.
- Customs and Taxes
Customs duty liability: International orders may incur import duties/value-added taxes, which shall be borne by the recipient themselves.
Customs clearance assistance: We offer commercial invoice and logistics declaration support, but we cannot interfere with the customs process. It is recommended to check the customs policies of the destination in advance.
- Special circumstances handling
β Address error: If the package is returned due to incorrect filling, the shipping fee will be recharged for shipment.
β Logistics anomaly: If the package is lost or detained for more than 30 days, please contact customer service with logistics vouchers to negotiate a solution.
- Contact us
π§ Customer service email: contact@girlyogamall.com
π Response time: within 24 hours (working days)
